Candidate Terms - Version 1.1Effective: 17 August 2026
1. Who Kredited is
Kredited is an Australian business providing administrative, referral, pathway-coordination and related support services. Kredited is not a Registered Training Organisation (RTO), does not issue nationally recognised qualifications, does not make final RPL competency decisions, and does not provide migration or legal advice through the Kredited service.
The current public business identifier is Kredited (ABN 30 085 404 740). Contact: rpl@kredited.com.au.
2. Separate RTO relationship
Where a Candidate proceeds with an RPL or qualification pathway, the relevant RTO is responsible for its own enrolment processes, assessment system, evidence requirements, competency decisions, validation, certification, reporting and regulatory obligations.
Kredited may facilitate communications, collect or organise information, operate workflow tools, coordinate administration and, where applicable, collect separately identified amounts. Those activities do not transfer the RTO's assessment, certification or regulatory responsibilities to Kredited.
3. Preliminary Referral Review
Kredited may conduct a preliminary administrative review of a Candidate's background, work history and available documents to identify a possible pathway or information suitable for referral to an RTO.
A Preliminary Referral Review is not formal RPL assessment, competency assessment, evidence mapping, an enrolment decision, an eligibility determination or a guarantee of any outcome. The RTO may require more evidence, further assessment, gap training, different requirements, or may decline enrolment or RPL.
4. Candidate and representative responsibilities
The Candidate and any authorised representative are responsible for ensuring that information and documents they provide are, to the best of their knowledge, genuine, materially accurate, complete for the purpose for which they are supplied, lawfully obtained and lawfully disclosed.
A representative who supplies information or documents confirms that they have authority to do so. Appointment of a representative does not transfer responsibility for the truthfulness or lawful use of Candidate information to Kredited.
The Candidate should keep copies of all important documents supplied to Kredited, an RTO or any other provider.
5. No general document-authentication duty
Unless Kredited expressly agrees in writing to perform a specific verification service, Kredited does not undertake a forensic document-authentication, employer-verification, referee-verification or independent investigation service.
Kredited may reasonably rely on information supplied by the Candidate, representative, employer, RTO or other apparent source unless Kredited becomes aware of information giving rise to a material integrity concern.
Receipt, storage, scanning, extraction, indexing, formatting, organisation, uploading, review for administrative completeness or forwarding of a document by Kredited does not constitute authentication, certification, endorsement, acceptance or verification of competency.
If Kredited identifies a material integrity concern, it may pause processing, request clarification or further material, refuse to submit affected material, preserve relevant records, notify the relevant RTO where lawful and appropriate, or discontinue the service.
6. No outcome guarantees
Kredited does not guarantee:
- RPL approval or competency;
- enrolment acceptance;
- issue, continued validity or future recognition of a qualification or certificate;
- completion within a particular timeframe;
- acceptance by a skills assessing authority;
- migration or visa outcomes;
- employment, promotion, licensing or registration outcomes; or
- that laws, policies, occupation lists, provider scope or third-party requirements will remain unchanged.
Any estimate, preliminary indication or provider communication relayed by Kredited remains subject to the relevant RTO or third party's formal process.
7. External deadlines
The Candidate is responsible for external deadlines relating to visas, migration processes, employment, licensing, skills assessment, enrolment, government applications or other third-party processes.
Kredited may note an urgent date, communicate it or follow up, but does not guarantee that an RTO or third party will complete a process by that date. A Candidate should not rely on an estimated RTO completion date for an external deadline.
8. Fees and third-party amounts
Kredited may charge its own service or coordination fee. RTO/provider fees and other third-party charges are separate amounts even where they are collected through the same payment process.
An invoice or payment record should identify the applicable Kredited Service Fee and any separately identifiable RTO/provider component where the payment model permits.
Collection of an RTO/provider component by Kredited does not make Kredited the RTO, qualification issuer, assessor or guarantor of the RTO's performance.
Additional RTO requirements, gap training, reassessment, replacement documents, changed provider requirements or additional Kredited work may involve further fees. Kredited will not silently commit a Candidate to materially new charges without an applicable agreement or notice.
9. When the Kredited Service Fee is earned
Unless a quotation or service confirmation states otherwise, Kredited's paid coordination service commences after the preliminary stage when the Candidate elects to proceed, payment is made or authorised, and Kredited commences substantive paid coordination work.
To the maximum extent permitted by applicable law, the Kredited Service Fee is then earned for work commenced or performed and is not automatically refundable merely because the Candidate later withdraws, abandons the matter, an RTO requests more evidence, an external rule changes, or the desired third-party outcome is not achieved.
Nothing in these Terms excludes a refund, remedy or other right that cannot lawfully be excluded.
10. RTO/provider refunds
Refunds of an RTO/provider component are determined by applicable law and the relevant provider/RTO arrangements and policies.
Where an RTO/provider refund is routed through Kredited, Kredited will pass on funds actually received for that purpose in accordance with the applicable arrangement. Unless independently required by law, Kredited is not required to advance-fund a refund owed solely by an RTO/provider.
An RTO/provider refund does not automatically require refund of a separately earned Kredited Service Fee.
11. Provider change, failure or regulatory event
An RTO or qualification may become unavailable, restricted, suspended, changed, superseded or otherwise affected by regulatory, commercial or operational events.
Kredited may suspend referrals, stop payment collection, pause processing, communicate factual information, remove a listing or explore alternatives.
Kredited does not guarantee a replacement RTO, transfer, recognition of prior work, provider refund, same price, same requirements, same timeframe, certification or downstream outcome. Any assistance after such an event is administrative/supportive and does not amount to an admission of liability.
12. Later qualification or certificate issues
The issuing RTO remains responsible for its own assessment and certification decisions.
To the maximum extent permitted by applicable law, Kredited does not warrant that an RTO-issued qualification or certificate will never later be corrected, amended, withdrawn, cancelled, invalidated, reviewed or cease to be accepted for a particular third-party purpose.
Kredited does not assume liability merely because it originally referred or coordinated the Candidate's matter.
13. Candidate withdrawal, inactivity and reactivation
A Candidate may stop future work by notifying Kredited. Withdrawal does not unwind services already performed, amounts already properly earned or third-party costs already incurred or remitted.
If a Candidate does not cooperate or a matter remains inactive, Kredited may remind the Candidate, suspend or close the matter. If the Candidate later returns, Kredited may reassess pathway/provider availability, require updated information, charge an agreed reactivation or additional-service fee, or decline to reopen the matter.
14. Communications and representatives
Where a Candidate is referred through an authorised representative, Kredited may ordinarily communicate through that representative and may reasonably rely on the representative's asserted authority.
Kredited may contact the Candidate directly where reasonably necessary for identity, consent, security, portal activation, fraud or integrity concerns, RTO requirements, conflicting authority, legal or regulatory obligations, or other legitimate service purposes.
A representative cannot bind Kredited or an RTO to an unauthorised promise concerning eligibility, assessment, outcome, timeframe, refund or third-party decision.
Candidate portal credentials are personal and should not be shared.
15. Directory and provider information
Provider, RTO, qualification and pathway information displayed by Kredited is informational and may change.
Kredited may perform point-in-time checks of publicly available registration and scope information, but does not thereby audit, supervise, certify or guarantee an RTO's ongoing regulatory compliance.
Candidates should verify current RTO registration, scope and provider information on the National Training Register before relying on pathway information.
Listing an RTO does not amount to a guarantee, certification of compliance or promise that the RTO will accept a Candidate.
16. Technology and AI-assisted administration
Kredited may use appropriate software, automation and AI-assisted systems for document intake, extraction, classification, indexing, workflow administration, communication support, quality assurance, security and integrity indicators.
Kredited's technology does not make the RTO's final assessment or certification decision and does not provide migration or legal advice through the Kredited service.
Candidate material is not authorised by these Terms for unrestricted general public model training unrelated to delivering the service.
17. Privacy and document custody
Kredited may receive and store some Candidate information and documents. In other matters, documents may be supplied directly to an RTO or other provider.
Kredited is responsible for information within its possession or control to the extent required by applicable law. An independent RTO/provider remains responsible for information within its own systems and control.
The Candidate should not assume that Kredited holds a complete copy of every document supplied directly to an RTO or third party.
18. Complaints
Complaints about Kredited's own service may be sent to rpl@kredited.com.au or the complaints contact published by Kredited.
Assessment, competency, certification and RTO enrolment complaints must ordinarily be pursued through the relevant RTO's complaint, review or appeal process. Kredited may assist with communication but cannot adjudicate or override the RTO's decision.
19. Separate legal and migration services
Using Kredited does not itself engage Kohinoor Legal or create a solicitor-client, lawyer-client or migration-advice relationship.
Any legal or migration service must be separately accepted under the relevant service provider's own engagement terms, file and fees. Sharing an ABN or proprietor does not merge those separate engagements.
20. Individual rights, causation and no cross-candidate reliance
Each Candidate's contractual rights and liabilities are determined by reference to that Candidate's own service, facts, information, documents, provider, transactions and circumstances.
Another Candidate's circumstances, allegations, RTO outcome, pricing or loss do not by themselves establish breach, causation or loss for this Candidate.
Each claimant remains responsible for establishing their own entitlement, breach, causation and recoverable loss.
Nothing in this clause excludes a procedural or statutory right that cannot lawfully be excluded.
21. No third-party contractual rights
Except to the extent required by applicable law, a spouse, family member, employer, funder, representative, adviser or other person does not obtain an independent contractual right against Kredited merely because they participate in, fund, refer, communicate about or expect to benefit from a Candidate's matter.
22. Assignment of contractual claims
To the maximum extent permitted by applicable law, a Candidate must not assign, sell or transfer a contractual claim arising under these Terms separately from the underlying engagement without Kredited's written consent.
This clause is not intended to restrict any statutory or procedural right that cannot lawfully be restricted.
23. Related claims and aggregate treatment
To the maximum extent permitted by applicable law, claims arising from the same originating act, omission, system event or substantially related series of acts or omissions are treated as one related event for application of any contractual liability cap.
Multiple allegations, legal labels or causes of action arising from the same Candidate matter or related event do not multiply or reset the contractual cap.
24. Excluded loss
To the maximum extent permitted by applicable law, Kredited is not liable merely because an independent RTO, regulator, assessing authority, employer, licensing body, education provider, migration authority, government body or other third party makes or changes a decision outside Kredited's control.
To the maximum extent permitted by applicable law, Kredited excludes liability for indirect, consequential, special or exemplary loss and for loss of anticipated income, profit, business opportunity, employment opportunity, migration opportunity, licensing opportunity, relocation expenditure or other downstream loss, except to the extent that such liability cannot lawfully be excluded.
25. Kredited aggregate liability cap
Subject always to clause 26 and any liability that cannot lawfully be limited, Kredited's total aggregate liability arising out of or in connection with the affected Candidate matter or a related event is limited to the Kredited Service Fees actually paid to and retained by Kredited for the affected matter giving rise to the claim.
For the avoidance of doubt, the cap does not include RTO/provider amounts, government charges, assessing-authority fees, third-party fees or money merely collected and remitted for another person.
The cap applies in aggregate and does not reset because a claimant relies on multiple causes of action, allegations or legal theories arising from the same matter or related event.
26. Non-excludable rights and maximum extent permitted by law
To the maximum extent permitted by applicable law, the exclusions, limitations, releases and liability caps in these Terms apply. Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability to the extent that it cannot lawfully be excluded, restricted or modified.
Where the Australian Consumer Law applies, nothing in these Terms is intended to exclude consumer guarantees that cannot lawfully be excluded.
27. Candidate/representative responsibility for wrongful material
To the maximum extent permitted by applicable law, the Candidate or representative is responsible for loss directly caused by their knowing fabrication, fraud, unauthorised use of another person's information or documents, material lack of authority, unlawful conduct or materially false information supplied for the service.
Any indemnity or recovery by Kredited under this clause is limited to loss actually caused by that conduct, must not permit double recovery and does not transfer to the Candidate liability that applicable law requires Kredited to bear.
28. Suspension and termination by Kredited
Kredited may suspend or terminate services where reasonably appropriate because of suspected fraud, unverifiable identity or authority, material non-cooperation, non-payment, abusive conduct, integrity or compliance risk, an unavailable pathway, improper instructions, legal or regulatory risk, or material operational issues.
Immediate suspension may occur where the risk is serious. Where practicable and appropriate, Kredited will give reasonable notice or an opportunity to address a remediable issue.
Suspension or termination does not automatically create a right to refund a fee already properly earned, subject to applicable law.
29. Changes outside Kredited's control
Laws, regulations, provider policies, qualification versions, occupation lists, assessing-authority criteria, licensing standards and government policies may change.
Kredited does not warrant that a pathway identified at one point in time will remain available, useful or suitable after an external change. Kredited may explore alternatives but does not guarantee availability, price, transfer, outcome or absorption of additional costs.
30. Changes to these Terms
30.1 Kredited may update these Terms from time to time. Each published version should state its version number and effective date.
30.2 An updated version applies to a new engagement from the stated effective date where it is properly incorporated into that engagement.
30.3 For an existing engagement, the version accepted when the relevant service was agreed continues to govern accrued rights, services already performed and amounts already paid or properly earned.
30.4 Kredited may apply a change prospectively to future unperformed services where the change is reasonably necessary because of:
- a change in law, regulation or regulator requirement;
- a material RTO/provider or pathway requirement;
- fraud, integrity, privacy or cybersecurity protection;
- a necessary technology or operational change;
- correction of an error or ambiguity; or
- another legitimate service-related reason.
30.5 Except where immediate action is reasonably necessary, Kredited will give reasonable notice of a material change affecting an existing continuing engagement before that change takes effect.
30.6 Kredited will not rely on this clause to retrospectively increase the agreed price for services already purchased, remove an accrued refund or remedy, or remove a right that cannot lawfully be removed.
30.7 Where a material prospective change is not legally required or urgently necessary and materially affects future unperformed Kredited services, the Candidate may stop those future services before the change takes effect, subject to fees already accrued, work already performed and third-party costs already incurred or remitted.
30.8 Where a legal, regulatory, security, integrity or provider event requires immediate action, Kredited may implement a proportionate operational or contractual change immediately to the extent reasonably necessary and notify affected Candidates as soon as practicable.
30.9 Nothing in this clause excludes, restricts or modifies a right or remedy to the extent that it cannot lawfully be excluded, restricted or modified.
31. Governing law and disputes
These Terms are governed by the laws of Victoria, Australia.
Before ordinary litigation, a Candidate should first provide a written complaint and allow Kredited a reasonable opportunity to respond and attempt resolution. Mediation may be used where appropriate. Nothing prevents urgent relief, a regulatory complaint or exercise of a statutory right.
To the maximum extent permitted by law, the parties submit to the jurisdiction of courts of Victoria and courts competent to hear appeals from them.
32. General
If a provision is invalid or unenforceable, it is to be read down to the minimum extent necessary and otherwise severed without affecting the remainder.
A waiver is effective only if clearly given and does not constitute a continuing waiver.
These Terms, together with the Candidate's quotation or service confirmation and any expressly incorporated documents, form the contractual framework for Kredited's service.
Provisions concerning accrued fees, records, privacy, confidentiality, liability, dispute resolution and other provisions intended by their nature to survive continue after the engagement ends.